Course Details

Our diploma in tourism event management and operations provides students with a comprehensive understanding of the tourism industry and its related fields, covering modules such as:

TGS-2020503111

1. Tourism and Economic Development: This module covers understanding the size and scope of the tourism and hospitality industry, the food and accommodation sub-sectors, the issues and influences affecting it and the growth of tourism and hospitality brands.
2. Event Planning:This module enables students to gain an understanding of the BTMICE industry and the upcoming sector in tourism. Be it a product launch, conference, sales meeting, incentive event, or gala fund-raiser, the magic of a truly memorable event is in the details. Develop, manage, and execute event plans according to agreed timelines and budgetary requirements. Understand features and functions of staging products and services at events and recognise key environmental and social impacts of event delivery.
3. Strategy Planning: This module determines resource needs to ensure the successful implementation of business function strategies to complete an event/MICE and, at the same time, ensure that the company remains resilient, anticipates risks, and allocates sufficient resources in order to generate sustainable results.
4. Budgeting: This module enables students to analyse budget history and trends for business units. Apply forecasting techniques to meet organisation and market needs. Manage actual budgets to enable financial operations to be measured against forecasted business plans.
5. MICE Content and Experience Development and Delivery: This module enables students to define MICE events’ purpose, scope, and objectives. Curate and develop content programmes, formats, themes, and experiences for MICE events to enhance user experience and meet organisational objectives and regulatory requirements.
6. MICE Equipment Management and Venue Management: This module covers the procedures for purchasing, leasing and maintenance of equipment. Develop site plans, space assignments and set-up configuration that optimises the use of spaces and resources.
7. Service excellence: This module focuses on managing customer service operations, handling customer queries and complaints, and evaluating the effectiveness of customer service in the hospitality and tourism industry. Students will learn to promote a service excellence culture and garner support from internal stakeholders, as well as develop customer-centric strategies that align with current market trends.
8. Employee Communication Management: This module enables students to establish employee communication strategies and align the objectives of employee communication to the organisation’s objectives. Explore new approaches to reach out to the workforce effectively.

By completing these modules, students will gain a strong foundation in the key areas of the tourism and event industries, which will prepare them for a fast track degree program.

This program requires successful completion of the course “Strategic Employee Communication” as a prerequisite.

Teacher-Student Ratio: Small class sizes with a minimum ratio of 1 teacher to 15 students and a maximum of 1 teacher to 30 students.

Course Duration: Flexible options with part-time courses available for a total duration of three months, and full-time courses are available for a total duration of one month.

Assessment Method: Assignments, written assessments, individual presentations, oral questioning, and case studies, with a focus on a thorough evaluation.

Delivery method: A blended learning approach combining classroom and online learning for optimal engagement and convenience.

Graduation criteria: Completion of all assessments with a minimum attendance of 75%.

Contact Us

Email: admin@goldencompass.edu.sg

Tel: (65) 6220 6228

Fax: 6323 2900