Course Introduction:

RET-CEX-1001-1.1

This course aims to educate individuals, especially those working in the service and retail sectors, to acquire knowledge and skills to after sales services.

This course will help learners acquire the ability:

• To implement and understand the type of after sales services and establish them according to organisational procedures.
• To identify defects product returns and/or exchanges with respective departments, suppliers and/or manufacturers, the terms and conditions of manufacturers’ warranty and/or guarantee
• To follow organisational procedures in packaging and arrange delivery protocols to customers
• To complete documentation required for inventory updates and customer purchases.