售后服务

售后服务是指组织在购买产品或服务后可以为其尊贵的客户提供得售后服务。客户善后服务对任何企业都很重要,尤其是对于每个客户都很重要的小型企业。 因此,为您的服务人员配备必要的售后态度和程序非常重要,以便为未来的购买和推荐建立长期真实和持久的客户关系。

Course Introduction:

RET-CEX-1001-1.1

This course aims to educate individuals, especially those working in the service and retail sectors, to acquire knowledge and skills to after sales services.

This course will help learners acquire the ability:

  • To implement and understand the type of after sales services and establish them according to organisational procedures.
  • To identify defects product returns and/or exchanges with respective departments, suppliers and/or manufacturers, the terms and conditions of manufacturers’ warranty and/or guarantee
  • To follow organisational procedures in packaging and arrange delivery protocols to customers
  • To complete documentation required for inventory updates and customer purchases.

Admission Criteria & Fees

Minimum Age: 16 years

Academic Level: PSLE and above

Language Proficiency: English (beginner)

Award of Certificate:
Upon successful completion of coursework and examination, and a minimum of 75% attendance, students will be awarded a SOA by Golden Compass School and SSG.

Fees:

S$470

Contact Us

Tel: (65) 6220 6228

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