Course Introduction

CRS-Q-0041420-RET

This course aims to educate individuals, especially those working in the service and retail sectors, to acquire new skills to engage customers on various platforms to enhance service delivery and customer experiences.

This course will help learners acquire the ability:

• To engage with customers over various platforms according to organisational guidelines for digital transformation
• To leverage on organisational resources to enhance customer experience
• To understand structure of customer service knowledge based and observe PDPA requirements when handling customer information
• To project professional etiquette when receiving customers’ feedbacks from various platforms