哇!为您的客户进行数字化转型

世界正在不断发展和数字化,服务专业人员需要升级他们的技能,通过各种平台为客户提供支持,以便为组织增加价值并保持竞争力。本培训涵盖如何采用新技能在不同平台上吸引客户,同时他们还学习如何在日常工作中应用这些技能。培养他们对组织客户服务知识,新兴平台和PDPA实践的理解。其基本目标是激发人们的热情,利用各种平台形式来改善零售行业的客户体验。

Course Introduction

CRS-Q-0041420-RET

This course aims to educate individuals, especially those working in the service and retail sectors, to acquire new skills to engage customers on various platforms to enhance service delivery and customer experiences.

This course will help learners acquire the ability:

  • To engage with customers over various platforms according to organisational guidelines for digital transformation
  • To leverage on organisational resources to enhance customer experience
  • To understand structure of customer service knowledge based and observe PDPA requirements when handling customer information
  • To project professional etiquette when receiving customers’ feedbacks from various platforms

Admission Criteria & Fees

Minimum Age: 16 years

Academic Level: PSLE and above

Language Proficiency: English (beginner)

Award of Certificate:
Upon successful completion of coursework and examination, and a minimum of 75% attendance, students will be awarded a SOA by Golden Compass School and SSG.

Fees:

S$320

Contact Us

Tel: (65) 6220 6228

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