Programme Structure TGS-2021009618

Through an interdisciplinary combination of theory and practical application, the programme focuses on real-world scenarios to ensure students learn a wide range of skills applicable to various industries and aims to help individuals to acquire knowledge and skills to go the extra mile for customers over various platforms. And we also offer specialised workshops to fine tune and develop your skills in a specific field or area so that you can discover your true potential in an industry that is constantly evolving.

Key takeaways:
● Leveraging on resources within organisations to elevate customer experience
● Understanding different categories of consumers and their buying motivations to drive more sales within organisational procedures
● Implementing various modes of after sales services such as delivery, packaging and inventory updates
● Learning how to avoid service pitfalls in order to improve customer satisfaction
● Demonstrating professional retail etiquette and going to the extra mile to facilitate customers’ feedbacks across different scenarios

Course Period: 3 months (Part time)

Average teacher-student ratio: Min (1:15), Max (1:30)

Assessment: Practical Performance, Role Plays, Oral Questioning, Workplace Observation, Written Questions, Industry Research Projects and/or feedback from workplace supervisors

Delivery method: Blended learning that combines classroom learning or practicum learning with online learning.

Graduation criteria: Attendance > 75% and pass all the assessments

Contact Us

Tel: (65) 6220 6228

Email: admin@goldencompass.edu.sg