Ms Lee Swee Yee
Master of Science in Hotel & Tourism Management (The Hong Kong Polytechnic University)
Ms Lee Swee Yee is a Certified Hospitality Educator with the American Hotel & Lodging Educational Institute (AHLEI). She has taught various modules related to travel, tourism and hospitality sectors. She is also a Specialist Adult Educator with the Adult Educators’ Professionalisation (AEP). She has over 18 years of professional training experience. Her specializations are service excellence and soft skills training. She has been facilitating workshops that focus on customer service skills, communication skills, presentation skills, social and business etiquette, and professional grooming and etiquette.
Swee Yee is well versed in competency-based training and assessment. She is qualified to design, develop and conduct courses that are accredited with the Singapore Workforce Development Agency (WDA), the Australian Government Department of Education and Training, and the ASEAN Common Competency Standards for Tourism Professionals (ACCSTP). Her international work experience provides her with opportunities to explore and adopt appropriate instructional strategies to design, develop and facilitate classroom learning, online learning, work-based and workplace learning.
Courses and modules taught by Ms Lee
Diploma in Tourism and Hospitality (Modules 1-7)
Certificate in Service Excellence (Modules 1-5)