Course Introduction:

Total Qualification Time: 1300 hours (inclusive of internship/work placement)

The global tourism industry is one of the most successful income generators of all time.

1. Financial Management: This module enables students to gain an understanding of main sources of finance, to understand the relationships between cost volume and profit, to carry out specific costing practices and make recommendations on prices and interpret business performance using recognised tools. It is not an in-depth accounting unit, and this should be borne in mind when planning and executing the delivery.

2. Customer Relationship Management: This module covers the management of customer service operations, managing the resolution of customers’ queries and complaints, analysing the effectiveness of customer service in hospitality or tourism and understanding the use of quality systems in the tourism and hospitality industry

3. Global Tourism & Hospitality: This module covers understanding the size and scope of the global tourism and hospitality industry, the food and accommodation sub-sectors, the issues and influences affecting it and the growth of global tourism and hospitality brands.

4. Tourism Operations: This module covers assessing the tourism sector and the factors that affect participation in tourism, delivering travel and tourism services and tour guiding services.

5. Tourism Supervision: This module covers assessing the tourism sector and the factors that affect participation in tourism, delivering travel and tourism services and tour guiding services.

6. Travel Geography: This module covers understanding the features of travel geography, patterns of domestic and international tourism and the nature of tourism destinations.

7. Market Analysis: This module covers understanding the principles of market analysis, carrying out a destination audit and assessing the factors that affect tourism destination development.