It definitely brings me to a new field, and motivates me to learn more in the future, so as to be a good customer service provider.
After this training, I become more confident and know more about customer service. I will do better in my future career.
The trainer teaches from comprehensive aspects and the knowledge is very useful.
This is not only a training programme, it’s more like a career guide for us.
I practice a lot about how to communicate with others and acquire a lot of knowledge about service excellence.
I believe that this programme is worth listening. The content is new and interesting to us. The methods of delivery knowledge used by the teacher make us learn easily.
The key to sustain and increase the amount of customers is to improve customer satisfaction. The aim of this programme is for learners to understand “why” and “how” to improve customers satisfaction. The key topics include cultivating the sense of service, learning systematical service strategies in framework, motivating your employees to provide good service to customers positively and building up long-lasting relationships with customers.
At the end of the programme, learners should be able to understand the core of customer service is to achieve customer satisfaction. In the process, learners will learn to work according to plans and stick with providing best customer service.
|1||Show Social and Cultural Sensitivity,||8|
|2||Implement Operations for Service Excellence,||16|
|3||Provide Service to Customers,||14|
|4||Respond to Service Challenges,||16|
|5||Project a Positive and Professional Image||16|
Course Period: 3 months (Part time)
Average teacher-student ratio: Min (1:15), Max (1:30)
Assessment: Practical Performance, Role Plays, Oral Questioning, Workplace Observation, Written Questions, Industry Research Projects and/or feedback from workplace supervisors
Delivery method: Blended learning that combines classroom learning or practicum learning with online learning.
Graduation criteria: Attendance >75% and pass all the assessments
Tel: (65) 6220 6228
Minimum Age: 16 years
Academic Level: PSLE and above
Language Proficiency: English (beginner)
Award of Certificate:
Upon successful completion of coursework and examination, and a minimum of 75% attendance, students will be awarded a Certificate in Service Excellence by Golden Compass School.
Tel: (65) 6220 6228
Fax: 6323 2900