The key to sustain and increase the amount of customers is to improve customer satisfaction. The aim of this programme is for learners to understand “why” and “how” to improve customers satisfaction. The key topics include cultivating the sense of service, learning systematical service strategies in framework, motivating your employees to provide good service to customers positively and building up long-lasting relationships with customers.
At the end of the programme, learners should be able to understand the core of customer service is to achieve customer satisfaction. In the process, learners will learn to work according to plans and stick with providing best customer service.
Key benefits：
- Recognize the value of customers, and how they can influence the competitiveness of company or organisation
- Learn and practice essential service skills to provide joyful experience for customers
- Set up personalized plan to improve customer satisfaction
| Modules | Subject | Hours |
| 1 | Show Social and Cultural Sensitivity, | 8 |
| 2 | Implement Operations for Service Excellence, | 16 |
| 3 | Provide Service to Customers, | 14 |
| 4 | Respond to Service Challenges, | 16 |
| 5 | Project a Positive and Professional Image | 16 |
| | |
Course Period: 3 months (Part time)
Assessment: Practical Performance, Role Plays, Oral Questioning, Workplace Observation, Written Questions, Industry Research Projects and/or feedback from workplace supervisors
Delivery method: Blended learning that combines classroom learning or practicum learning with online learning.
Contact Us
Tel: (65) 6220 6228
Fax: 6323 2900
Email: admin@goldencompass.edu.sg
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