Certificate in Service Excellence
Our WSQ Certificate in Service Excellence is a locally recognised qualification demonstrating an individual’s knowledge and understanding of fundamental principles and practices related to customer service excellence. Students in Singapore looking to get into the service sector, or those whose jobs require improvement, may find their goals and needs met through WSQ customer service-related courses.
Through our service excellence certification, students will gain customer service training that can help them meet their personal career goals and achieve peak performance while satisfying the needs of employers looking for staff with these essential competencies.
At the same time, our trainers are experienced practitioners in the service sectors who have facilitated experiential learning and provided a wide range of services to diverse industries in Singapore for more than 15 years.
Our SkillsFuture Credit-eligible courses are available for Singaporeans 25 years of age and above. Register here.
It definitely brings me to a new field, and motivates me to learn more in the future, so as to be a good customer service provider.
After this training, I become more confident and know more about customer service. I will do better in my future career.
The trainer teaches from comprehensive aspects and the knowledge is very useful.
This is not only a training programme, it’s more like a career guide for us.
I practice a lot about how to communicate with others and acquire a lot of knowledge about service excellence.
I believe that this programme is worth listening. The content is new and interesting to us. The methods of delivery knowledge used by the teacher make us learn easily.
Building satisfied customers through service excellence is a critical factor that impacts organisations’ bottom line. This service excellence certification will equip students with the skills to provide excellent service that creates happy and loyal customers, on top of providing deeper insights into areas such as cultivating a sense of service, motivating and bringing out the best in your employees and the framework of systematic service strategies.
To maintain and strengthen customer relationships, it is vital that companies provide quality customer service. At the program’s conclusion, students should be able to understand the importance of achieving customer satisfaction and demonstrate an understanding of how best to provide top-notch customer service.
● Learn how to recognise the value of customers and how they can influence the competitiveness of your company
● Develop essential service competencies to provide enjoyable experiences for customers
● Come up with personalised plans to boost customer satisfaction
|1||Show Social and Cultural Sensitivity,||8|
|2||Implement Operations for Service Excellence,||16|
|3||Provide Service to Customers,||14|
|4||Respond to Service Challenges,||16|
|5||Project a Positive and Professional Image||16|
Course Period: 3 months (Part time)
Average teacher-student ratio: Min (1:15), Max (1:30)
Assessment: Practical Performance, Role Plays, Oral Questioning, Workplace Observation, Written Questions, Industry Research Projects and/or feedback from workplace supervisors
Delivery method: Blended learning that combines classroom learning or practicum learning with online learning.
Graduation criteria: Attendance >75% and pass all the assessments
Tel: (65) 6220 6228
Minimum Age: 16 years
Academic Level: PSLE and above
Language Proficiency: English (beginner)
Award of Certificate:
Upon successful completion of coursework and examination, and a minimum of 75% attendance, students will be awarded a Certificate in Service Excellence by Golden Compass School.
Tel: (65) 6220 6228
Fax: 6323 2900