WSQ Certificate in Retail (Mandarin is available)

With the growth of technology, organisations are venturing into a digital era where they can engage their customers over different platforms, and professionals need to be able to adopt new skills and knowledge to engage customers best.

This will not only be effective in improving performance in the workplace but also help organisations to stay competitive and improve customer experience. Crucial to all this is retail analytics, as it provides an overall picture of how a business is doing by analysing the big data and driving insights to optimise overall operations.

Golden Compass School aims to equip students with the knowledge they need to excel in the field with our retail analytics courses and recognised WSQ certificates in retail operations in Singapore.

The courses are designed for both professionals and beginners who want to gain an advantage in understanding how analytics helps retail businesses to grow and boost customers’ experience and resolve professional challenges in the industry.

Students who enrol in our retail analytics courses will learn how to apply data and analytics to real-world business situations, including using different tools, techniques and methods for problem-solving, decision-making and strategic planning.

Programme Structure TGS-2021009618

Through an interdisciplinary combination of theory and practical application, the programme focuses on real-world scenarios to ensure students learn a wide range of skills applicable to various industries and aims to help individuals to acquire knowledge and skills to go the extra mile for customers over various platforms. And we also offer specialised workshops to fine tune and develop your skills in a specific field or area so that you can discover your true potential in an industry that is constantly evolving.

Key takeaways:
● Leveraging on resources within organisations to elevate customer experience
● Understanding different categories of consumers and their buying motivations to drive more sales within organisational procedures
● Implementing various modes of after sales services such as delivery, packaging and inventory updates
● Learning how to avoid service pitfalls in order to improve customer satisfaction
● Demonstrating professional retail etiquette and going to the extra mile to facilitate customers’ feedbacks across different scenarios

Modules                     Subject Day(s)
     1 WOW Your Customer with Digital Transformation 1
     2 Sales Closure – The final of the beginning 1
     3 After sales services 2
     4 Service Challenges 1
     5 Project a professional image with GEMS 2

Course Period: 3 months
 (Part time)

Average teacher-student ratio: Min (1:15), Max (1:30)

Assessment: Practical Performance, Role Plays, Oral Questioning, Workplace Observation, Written Questions, Industry Research Projects and/or feedback from workplace supervisors

Delivery method: Blended learning that combines classroom learning or practicum learning with online learning.

Graduation criteria: Attendance > 75% and pass all the assessments

Contact Us

Tel: (65) 6220 6228


Admission Criteria & Fees

Minimum Age: 16 years

Academic Level: PSLE and above

Language Proficiency: English (beginner)

Award of Certificate:
Upon successful completion of coursework and examination, and a minimum of 75% attendance, students will be awarded a Certificate in Retail by Golden Compass School and SSG.



Contact Us

Tel: (65) 6220 6228

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