WSQ Certificate in Retail
The world is evolving and going digital, there is a need for service professionals to upgrade their skills to support customers over various platforms in order to add value to organization and stay competitive. Thus, there is a need to adopt new skills and knowledge to engage customers over different platforms while applying them in everyday work. To close sale to the satisfaction of the customers and after sales services are as important to build long term real and lasting customer relationships for future purchases and referrals. The underlying aim is to generate enthusiasm in making use of various platforms to improve customer experience and resolve service challenges professionally in the retail industry.
This course aims to educate individuals, especially those working in the service and retail sectors, to acquire knowledge and skills to go the extra mile for customers over various platforms:
This course will help learners acquire the ability:
|1||WOW Your Customer with Digital Transformation||1|
|2||Sales Closure – The final of the beginning||1|
|3||After sales services||2|
|5||Project a professional image with GEMS||2|
Course Period: 3 months (Part time)
Average teacher-student ratio: Min (1:15), Max (1:30)
Assessment: Practical Performance, Role Plays, Oral Questioning, Workplace Observation, Written Questions, Industry Research Projects and/or feedback from workplace supervisors
Delivery method: Blended learning that combines classroom learning or practicum learning with online learning.
Graduation criteria: Attendance > 75% and pass all the assessments
Tel: (65) 6220 6228
Minimum Age: 16 years
Academic Level: PSLE and above
Language Proficiency: English (beginner)
Award of Certificate:
Upon successful completion of coursework and examination, and a minimum of 75% attendance, students will be awarded a Certificate in Retail by Golden Compass School and SSG.
Tel: (65) 6220 6228